Hotel

ホテル

Reservations Information

How to make an online reservation ?

  1. Select the dates you are interested in, in the reservation box and click on ‘Book now’.
  2. If you get a message indicating that there is no availability, check the closest available days through the colour legend.
  3. Only the days marked in red are not available. Check the days in white or yellow. White days are available without any conditions and yellow days require a minimum stay of two nights.
  4. Select the days you are interested in (you only have to mark the first and last day of your stay) and click on ‘Check availability’.
  5. Add the number of people (adults, children and/or babies), the number of rooms and choose the room or rooms you are interested in below. Click ‘Next step 2’.
  6. Optionally, enhance your stay with a menu at our restaurant, a service or an experience. Click on ‘next step 3’.
  7. Add your information and click on ‘Confirm reservation’.
  8. You will receive a confirmation email.
Arrival wayout
Arrival wayout

Conditions

Cancellation 7 days
Free cancellation up to 7 nights before arrival. Outside this period, cancellations will incur the charge of the first night.

In group reservations, weddings, retreats or others, the cancellation will entail the non-return of the payment and deposit. If the cancellation occurs at least two months before the date of the event, the establishment would keep 15% of the payment and signal made, the rest would be returned.

Prepaid
The payment of the stay will be divided into two, at the time of the reservation a charge of 30% will be made and at the time of check out the rest of the reservation will be charged plus any extra expenses that may have been generated during the stay.

In the case of groups that reserve the entire hotel for their stay, a charge of 40% of the total will be made at the time of booking and the rest will be charged at the time of check out.

hotel-japones-exterior

Check In/Check Out
Reception hours. From 9:00 a.m. to 9:00 p.m. If you have an emergency outside these hours, you will have a telephone where you can be attended.

Check in. From 4:00 p.m. to 8:00 p.m. If your arrival time at the hotel is later than 8:00 p.m., you must contact the hotel in advance.

Check out. At 12:00 p.m. There is the possibility of doing a late check out until 8:00 p.m. and it would cost 75% of the room price. The hotel offers a free late check out until 4:00 p.m. if the client eats at the hotel. 

Late Check Out will be subject to availability and will have to be confirmed by the hotel. It is advisable to confirm it at the hotel reception itself.

Under 18 years old
Reservations will not be accepted for occupants under the age of 18 without an authorized accompanying adult.

Pets
Pets NOT allowed.

VAT and tourist tax
Prices with VAT included.

Tourist tax: tax on stays in tourist establishments will be 1.32 Euros per person and day / VAT included. This tax will be paid directly at the hotel. It will NOT apply from the 7th consecutive night of stay, nor to children up to 16 years old.

Activities
Yoga, massage and forest bathing activities are always under the availability of the professional who performs them. If you are interested, please contact us before making the reservation.

Gift vouchers

If you have a gift voucher, arrange your experience through the email info@hoteljaponespuigpinos.com